Walk-In - DELL - On Monday to Friday
Dell:
$ 58.2 billion corporation, operating across 6 continents from 28 countries, 80,000 employees globally.
Pioneer of the Direct selling model
Premier provider of technology products and services ( primarily Desktops, Laptops and Servers)
One of the world's largest PC Manufacturers.
Voice Process-Tech Support Process_Night Shift
Responsible for providing voice support for international customers on operational or maintenance of Dell products. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills
Provide first-level Customer Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Desired Profile:
Ability to analyze, research, and solve highly technical problems Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
Self Starter with good verbal and written communication skills
Ability to understand and speak to US customers
Good interpersonal skills and a good team player
Ability to prioritize and multitask
Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint
Ability to quickly adapt to changes in process and policies
Voice Process-Customer care_Night shift
Responsible for providing voice support for international customers on operational or maintenance of Dell products.
Provide first-level Customer Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
Escalate problems when unable to resolve customer issues.
Qualification and Experience Required: Bachelor Degree, PUC (with one year of international call center experience); Diploma Courses (post 10+2 with 1 year international call center experience); Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
Fresher can also apply !
Skills:
Clarity of speech, fluency, grammar, neutral accent and good articulation of thought.
Self Starter with good verbal and written communication skills
Ability to understand and speak to US customers
Good interpersonal skills and a good team player
Ability to prioritize and multitask
Basic knowledge of MS Office suite of software like MS Word, Excel and PowerPoint
Ability to quickly adapt to changes in process and policies.
If you wish to walk-in For interview pls do 11-3 PM (Monday to Saturday)
pls write 'Rachna Lalwani' on top of your resume
Address: Dell International Services/ Vipul Tech Square,
Sector - 43, Gurgaon, Haryana- 122002
Tel: 0124-4579012
Email: rachna_lalwani (at) dell.com
