Walk-in interview: HCL - BPO Recruiting Voice Coaches
Company Name : HCL Technologies Ltd
Skills Required : Minimum 2years of Handling Calls
Experience Required : 1 - 5 Year(s)
Job Location : Chennai
Walkin Date : 10 June 2008 - 12 June 2008
Walkin Time : 12:00 p.m - 06:00 p.m
Job Description :
*Monitor calls and give feedback to teams assigned
*Check on the voice and accent aspects of calls
*Coach the advisors on voice/ accent/ pronunciation and other soft skill parameters
*Conduct training sessions to enhance the customer handling skills of agents and ensure steady improvement in the related Metrics
*Maintain all reports & documents related to defined roles.
*Attend all calibration sessions (Internal & Client)
*To ensure improvement of CSCO scores
*Ensure overall improvement of EDCSM scores.
Grab this opportunity and be a part of employee first work culture.
E-mail: arockia.sheeba@hcl.in
Walkin Venue :
HCL Technologies Ltd., - BPO services, Block no: 1,84, Greams Road, Thousand Lights, Chennai 600006 (Land mark: Behind MRF building)
Posted Date : 09/06/2008
Posted By : iteducations.com team
